Drawn before the month. Stopped whenever. Never split.

The short answer

Money is drawn monthly, before the period rather than after it. Stop whenever you like and cover carries to the close of the month already settled. Part months never get divided. Money does come back where the billing was ours to get wrong, or where nothing was delivered at all.

What shape the billing takes

Everything on your running sheet becomes one card subscription. The opening charge falls at checkout, and every later one lands on that same date each month, paying for the month about to start rather than the one just gone.

A count you alter takes effect on the invoice after. Adding six workstations halfway through a month produces no separate charge in the middle of it.

Stopping a lever

Withdrawing a lever is entirely your call and there are two routes to it. The billing portal handles it on the spot, and an email sent from the address that holds the account does exactly the same job.

Beyond whatever these terms and the privacy notice describe, nothing gets retained afterwards, and leaving carries no penalty of any sort.

Why part months never get divided

The licences underneath get bought by the month from the platform makers. A lever stopped on the eleventh has still been paid for by us to the end of that month, and quietly folding that risk into everybody's rate would make a worse deal for whoever stays.

So the answer stays plain: cover you paid for is yours until the month runs out, and nothing further gets charged.

Money returned without argument

One or two situations are simply an error of ours, and in those the money goes back rather than into a discussion.

• The count was wrong. Billed for forty seats where the account holds twenty two, the difference comes back.
• Charged twice over. A duplicate subscription, or a double charge, returns in full.
• Never provisioned. Paid for a lever that we then failed to stand up at all, and that period returns.
• Charged after stopping. A subscription still drawing money past the date you stopped it returns for every month past that date.

Money that stays where it is

Equally, some answers are no, and saying so on this page beats saying it in a reply three weeks later.

• The unused part of a month. Cover was live and available across the whole period paid for.
• Months where it worked and you decided against it. Changing your mind is entirely reasonable, and it is not a billing error.
• An incident that occurred regardless. Underwriting belongs to insurers, which is a point every block section makes for exactly this reason.
• Devices never enrolled. A lever counted, paid for and pointed at nothing was still provisioned and still licensed.

Come to us ahead of the bank

Where a statement looks wrong, write here first. Nearly every query of the sort turns out to be a count that moved or a descriptor somebody failed to recognise, and both get settled inside one reply.

A chargeback raised without asking freezes the account while a bank works through it, which helps nobody and delays whatever correction was needed. Fixing it directly is far quicker.

Changing what you hold

Counts rise and fall as the business does. Add levers or drop them yourself inside the register, or tell us and it gets done, with the change showing up on the invoice after.

Anything on this page you would like explained reaches a person at support@serviceshieldit.com.